What Cloud Is Infor In? Infor CloudSuite and AWS Explained

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Infor runs its cloud on Amazon Web Services (AWS). Infor's platform page describes its industry cloud as a true multi-tenant environment hosted on AWS, and its AWS partner page says the platform is "not simply hosted on AWS, but architected from the ground up using AWS services." Infor operates that environment, so CloudSuite customers don't manage the servers themselves.

If you're an IT or procurement lead evaluating CloudSuite, or planning a move off an older on-premises Infor product, the hosting answer is only the start. What matters is what it changes for your contract, your security team and your release process.

Key takeaways

  • Infor CloudSuite and the Infor industry cloud platform run on AWS infrastructure, and Infor says it has partnered with AWS for over a decade.
  • Infor manages the AWS environment; you subscribe to the software, not to an AWS account.
  • Multi-tenancy brings automatic updates and elastic scaling, with less room for code-level customization.
  • Security is shared: the infrastructure layer sits with Infor and AWS, while identity, access and data quality stay with you.
  • Region, data residency, backups and exit terms still need to be confirmed in writing.

Is Infor on AWS, Azure or its own data centers?

Infor's public materials point to AWS. The platform page says the cloud combines Infor's industry expertise with AWS's global infrastructure. The AWS partner page describes a long-running partnership, says Infor holds several AWS Competencies, and features customers running CloudSuite Distribution and CloudSuite Food & Beverage on AWS. It also mentions a public-sector deployment on AWS GovCloud for the State of Idaho, which shows that some government workloads run in AWS's separate government regions.

Not every Infor customer is on AWS today. Plenty of organizations still run older products, such as on-premises Lawson or M3 installations, on their own servers or with a hosting provider. Those environments stay wherever they are until you migrate. If you're weighing Infor for HR specifically, our guide to key considerations when choosing Infor HCM covers the trade-offs, and our comparison of Workday vs Infor for retail shows how the two cloud models differ in practice.

What does multi-tenant mean for Infor customers?

In a multi-tenant model, many customers share the same application code and infrastructure while their data is logically separated. Infor's platform page lists the benefits as enterprise-grade security, automatic updates and elastic scaling without the overhead of running your own infrastructure. The trade-off is control: you configure and extend, but you don't change the core code, and updates arrive on Infor's schedule.

AreaMulti-tenant CloudSuite on AWSOn-premises or single-tenant hosting
InfrastructureManaged by Infor on AWSManaged by you or a hosting partner
UpgradesDelivered on Infor's schedulePlanned and tested by your team, when you choose
CustomizationConfiguration and extensions, not code changesDeeper code modifications possible, at the cost of harder upgrades
ScalingElasticLimited by your hardware and hosting contract
Disaster recoveryPart of the service; confirm the termsYour responsibility to design and test

A common mistake is assuming heavy customizations from an old on-premises system will carry over. They usually won't. Plan to retire some, rebuild others as extensions, and change a few business processes to fit the standard product.

What does Infor add on top of AWS?

AWS supplies compute, storage and networking. Infor's platform layer sits above it. Infor lists its platform areas as Enterprise AI, Data and Insights, ERP add-ons, application development, integration (iPaaS) and a marketplace of pre-built solutions. For most customers the integration layer matters most, because CloudSuite rarely runs alone. Our explainer on Infor APIs, ION and the API gateway covers how those connections work.

Who is responsible for security?

AWS describes cloud security as a shared responsibility model: AWS protects "the infrastructure that runs all of the services offered in the AWS Cloud," while the customer's duties depend on which services they use. With CloudSuite, Infor is effectively the AWS customer and takes on much of that customer-side work for the application. You still own who gets access, how single sign-on is configured and how roles are reviewed. Our guide to logging into Infor with SSO is a useful starting point for that piece.

Due diligence questions for IT and procurement

Knowing Infor uses AWS doesn't answer the questions your security and legal teams will ask. Before signing or renewing, send these to your account team:

  1. Which AWS region or regions will host our tenant, and can we choose?
  2. Where are backups and disaster recovery copies stored, and what are the recovery time and recovery point commitments?
  3. How are tenants separated, and how is our data encrypted at rest and in transit?
  4. What is the update schedule, and how much notice do we get before changes reach production?
  5. Which security attestations cover our specific product and region? Our checklist on Infor certifications lists what to request.
  6. What happens to our data at contract end, and in what format can we export it?
  7. Can we connect our own AWS services, such as a data warehouse, and through which integration options?

What changes for your IT team after the move?

Moving to a multi-tenant service shifts work rather than removing it. Patching servers, managing database versions and running backups move to Infor. In their place, your team picks up:

  • Release management: reading update notes, testing key processes in a non-production tenant and training users before changes go live.
  • Integration ownership: monitoring interfaces to payroll, banking, e-commerce and other systems, which still break when either side changes.
  • Identity and access: single sign-on, role design and periodic access reviews.
  • Vendor management: tracking service levels, support tickets and contract terms.
  • Data stewardship: owning master data quality, because the cloud doesn't fix bad data.

Teams that assume the cloud removes the need for internal application expertise often struggle in the first few update cycles. Budget for these roles before go-live, not after the first failed release.

Frequently asked questions

Does Infor use Microsoft Azure or Google Cloud?

Infor's platform and partner pages describe its industry cloud as built on Amazon Web Services, not Azure or Google Cloud. You can still connect CloudSuite to applications hosted on other clouds through APIs and integration tools. Confirm the hosting for your exact product with Infor, since older or specialized offerings may be hosted differently from current CloudSuite.

Do Infor customers need their own AWS account?

Not for a standard CloudSuite subscription. Infor runs the cloud environment and delivers the software as a service. Some organizations do use their own AWS accounts for data warehousing, analytics or custom applications that connect to Infor, but that's a separate decision with its own costs and security responsibilities.

Can Infor still be run on premises?

Many organizations still run older Infor products on their own servers or with a hosting provider. Infor's current platform direction centers on its multi-tenant cloud on AWS, so on-premises customers should ask about support timelines and migration paths early, ideally a year or more before any planned hardware refresh or contract renewal.

What to do next

  • List the Infor products and versions you run today and where each one is hosted.
  • Send the seven due diligence questions above to your Infor account team and get the answers in writing.
  • Assign owners for release management, integrations and access reviews before go-live.
  • Involve security, legal and data owners before the contract is finalized, not after.

Last reviewed: October 2026.

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